Privacy PolicyWe are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website and related platforms.
1. Information We CollectWe collect various types of information to provide and improve our services:
a. Personal Information- Name, email address, phone number, and payment information provided when you register, make a booking, or interact with our services.
- Identification or address verification documents required for specific services.
b. Usage Data- Data about your interactions with our website, including pages visited, time spent, and devices used.
- Device and browser information, such as IP address, operating system, and screen resolution.
c. Optional Information- Feedback, reviews, or survey responses that help us improve our services.
2. How We Use Your DataWe use your data for various purposes to provide a better user experience:
- To facilitate and manage bookings or purchases.
- To process payments and perform security checks.
- To communicate with you about your bookings, updates, and offers.
- To improve our website and services based on usage analysis.
- To send newsletters, special offers, and updates when you have agreed to receive them.
We do not sell or share your data with third parties for marketing purposes.
3. Legal Basis for Processing Your DataWe process your data based on the following legal grounds:
- Contractual Obligation: To fulfill bookings and provide services.
- Consent: For sending optional notifications and additional services.
- Legal Requirements: To comply with applicable legal and regulatory obligations.
- Legitimate Interests: To improve our services and ensure the functionality of our website.
4. Sharing of DataWe share your data only with trusted third parties under certain circumstances:
- Service Providers: Payment processors, IT support, and analytics services.
- Legal Obligations: To comply with laws, regulations, or legal requests.
- Business Transactions: In the event of a merger, acquisition, or restructuring, your data may be transferred in accordance with privacy laws.
5. Data RetentionWe retain your personal data only as long as necessary for the purposes outlined above:
- Transaction data is kept for accounting and legal purposes.
- Usage data is stored for improving the website and services.
- After retention periods expire, data will be securely deleted or anonymized.
6. Security MeasuresWe implement a variety of security measures to protect your personal data:
- Encrypted communication channels (e.g., HTTPS).
- Secure payment systems and anti-fraud measures.
- Regular security audits of our systems.
- Restricted access to personal data to prevent unauthorized use.
While no system is completely secure, we take extensive steps to protect your information.
7. Your RightsDepending on applicable laws, you have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request to correct or update inaccurate or incomplete data.
- Deletion: You may request the deletion of your data under certain conditions.
- Restriction: You can ask us to restrict the processing of your data in specific circumstances.
- Objection: You can object to the processing of your data, especially for direct marketing.
To exercise these rights, please contact us using the contact details provided on our website.
8. Cookies and Tracking TechnologiesWe use cookies and similar technologies for the following purposes:
- To enhance the functionality of the website.
- To store preferences and improve user experience.
- To analyze website usage and optimize our services.
You can manage cookie settings in your browser, but please note that some features of the website may not work correctly if cookies are disabled.
9. Data Protection for ChildrenOur services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from children, we will take immediate steps to delete it.
10. Third-Party LinksOur website may contain links to external sites. These sites have their own privacy policies, and we are not responsible for their content or practices. We recommend reviewing their privacy policies before engaging with external sites.
11. International Data TransfersIf your personal data is transferred to countries outside the European Economic Area (EEA), we ensure that all transfers are conducted in compliance with applicable privacy laws. We implement appropriate security measures such as encryption and contractual agreements to ensure the protection of your data.
12. Changes to This Privacy PolicyWe reserve the right to update or modify this Privacy Policy at any time to reflect changes in our services or legal requirements. All changes will be posted on this page, and significant changes will be communicated to users.
13. Contact UsIf you have any questions or concerns about this Privacy Policy, please contact us through the contact details provided on our website. We are committed to addressing your inquiries in a timely and transparent manner.
